Privacy Policy

Last updated: July 2026

1. Introduction

This Privacy Policy explains how TrustLance ("we," "us," or "our") collects, uses, and protects your personal information when you use our freelance marketplace platform ("the Platform").

2. Information We Collect

We collect the following types of information:

  • Account information: name, email address, password, and profile details you provide during registration.
  • Identity verification information, if required for trust and safety purposes.
  • Payment information, processed securely through our payment provider (we do not store full card details on our servers).
  • Communications and content you submit, including messages, proposals, contracts, and reviews.
  • Usage data such as log information, device information, and interactions with the Platform.

3. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain the Platform.
  • Facilitate connections, contracts, and payments between Freelancers and Clients.
  • Calculate trust scores and display reviews.
  • Detect and prevent fraud, abuse, and security incidents.
  • Communicate with you about your account or transactions.
  • Improve and personalize the Platform.
  • Comply with legal obligations.

4. Sharing of Information

We do not sell your personal information. We may share information with:

  • Other users, as necessary to facilitate proposals, contracts, and communication (e.g., your public profile).
  • Payment processors, to facilitate transactions and comply with financial regulations.
  • Service providers who help us operate the Platform (e.g., hosting, analytics), under confidentiality obligations.
  • Law enforcement or regulators, when required by law or to protect the rights and safety of users or the Platform.

5. Data Security

We implement technical and organizational measures designed to protect your information from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. You can typically manage much of this directly through your account settings, or by contacting us.

8. Cookies and Tracking

We may use cookies and similar technologies to operate the Platform, remember your preferences, and analyze usage. You can control cookies through your browser settings.

9. Children's Privacy

The Platform is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Platform after changes take effect constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us through the Platform.